08 Sep 2026

Client Service Manager

Nanaimo, BC

Lead a Team, Grow Key Client Relationships, and Make an Impact Across Central Vancouver Island
Agilus by Synergie is recruiting for a Client Service Manager in the Operations Management industry in Victoria, British Columbia.
Are you a relationship-focused leader who thrives on client service, team leadership, and business development? Our client is seeking a Client Service Manager to lead operations across Central Vancouver Island from a newly established Nanaimo office. This is a hands-on leadership role where you'll oversee client relationships, support a frontline workforce, drive business growth, and play a key role in maintaining service excellence across a diverse portfolio of commercial, government, and industrial clients.
Total rewards:

$65000.00 - $75000.00 annually
Employer RRSP contribution of 2.5% plus matching up to an additional 6%
Company vehicle available for business travel or mileage reimbursement for personal vehicle use
Free onsite parking at the Nanaimo office
5 paid sick days, available in half-day increments
Supportive culture with leadership autonomy, professional development opportunities, and employee appreciation events
3 weeks vacation to start
Comprehensive health, dental, vision, life insurance, and disability benefits

A typical day:

Build and maintain strong relationships with existing clients to ensure long-term satisfaction and retention
Lead and support a team responsible for delivering exceptional service across the region
Identify and pursue growth opportunities through networking, community engagement, and business development activities
Participate in proposals, contract renewals, and implementation of new service agreements
Oversee staffing requirements, workforce planning, and employee performance in partnership with Human Resources
Respond to operational issues and provide after-hours support as required
Monitor regional performance, contribute to budgeting discussions, and maintain an understanding of key financial metrics
Represent the organization at industry and community events to enhance visibility and strengthen partnerships

Successful candidates will have:

5+ years of experience in operations, client services, security, retail, hospitality, or a related leadership environment
Proven ability to lead teams, manage employee performance, and build a positive workplace culture
Strong business development, networking, and client relationship management skills
Comfortable interacting with senior leaders, executives, and decision-makers
Solid business acumen with the ability to understand financial reports and basic profit-and-loss statements
Excellent communication, problem-solving, and conflict-resolution abilities
Valid driver's licence and reliable vehicle with the ability to travel throughout the region
Self-motivated, organized, and comfortable working in a fast-paced environment with a high degree of autonomy

This posting is for an active opening.

Interested?
Please apply directly online

Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 157574

We value a diverse workplace.

Agilus by Synergie is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.