14 Aug 2026

Quality Governance Lead

Waterloo, ON

Agilus by Synergie is recruiting for a Quality Governance Lead in the Insurance Sector in a hybrid work environment in Waterloo, Ontario.
This role is available at multiple office locations across the GTA and West.
Responsibilities:

• Driving and enforcing better data quality and governance discipline by consolidating information across multiple sources (e.g. JIRA, Deloitte, Accenture, meeting outcomes, etc), enforcing reporting standards and processes, maintaining current and accurate data sets, and helping to expose data that highlights trends, inconsistencies, gaps, and emerging risks that require leadership attention
• Improving executive and program reporting by reviewing and validating vendor status reporting, quality metrics, risks, assumptions, ensuring decision-making is based on accurate, complete, and evidence-based information
• Performing detailed reviews of reconciliation trackers and associated quality control artifacts to ensure compliance with established processes, data quality standards, and control requirements. Identify gaps, missing information, process deviations, incomplete reconciliations, and other issues and drive timely remediation and closure
• Driving follow-up of vendor commitments, action items, risk mitigation activities, and agreed deliverables, escalating issues where commitments are not met or risks remain unresolved
• Driving follow-up of vendor commitments, action items, risk mitigation activities, and agreed deliverables, escalating issues where commitments are not met or risks remain unresolved

The successful candidate brings:

• Improved accuracy, consistency, and quality of vendor reporting – to enable DFY leadership to have better insights to trends, make more informed decisions and have stronger ability to articulate both status and risks to leadership
• Increased vendor ownership and accountability for commitments and delivery outcomes
• Earlier identification, articulation, and escalation of delivery and quality risks
• Improved understanding of release-level impacts arising from testing, scope, schedule, or delivery changes

Soft skills:

Strong written and verbal communication and ability to work with senior stakeholders.

Total rewards:

$75.00 - $85.00 hourly
Contract Opportunity with extension opportunity into 2027

This posting is for an active opening.

Interested?
Please apply directly online

Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 157055

We value a diverse workplace.

Agilus by Synergie is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.