16 Oct 2026

Head of Customer Success

Work from home

New Head of Customer Success role open now! Work remotely from Ontario or Quebec!
Agilus by Synergie is recruiting for a Head of Customer Success in the health technology sector.
We're seeking an experienced customer success leader to build and scale a high-performing post-sales team. This is a hands-on leadership role for someone who enjoys developing strategy, leading teams, driving customer retention and growth, and partnering closely with key enterprise clients.
What's in it for you:

$150000.00 - $160000.00 annually
Location: Remote, Canada (GTA or Quebec preferred)
Performance-based bonus
Comprehensive health, dental, and life insurance benefits
Group RRSP program
Three weeks vacation
Opportunities for travel, industry events, and team collaboration

Responsibilities:

Lead the end-to-end customer lifecycle, including onboarding, adoption, retention, renewals, and account growth.
Build and optimize scalable customer success programs, processes, and playbooks to support long-term growth.
Develop a customer success model that balances strategic account management with efficient digital and self-service engagement.
Partner with key customers to strengthen relationships, increase product adoption, and support renewal and expansion opportunities.
Hire, coach, and mentor a growing team while collaborating cross-functionally with Sales, Product, Marketing, and Operations.

Requirements:

7+ years of leadership experience within Customer Success, Account Management, or a related post-sales function, ideally in B2B SaaS.
Proven success building or transforming customer-facing teams, processes, and operating models.
Strong commercial acumen with experience driving renewals, retention, revenue growth, and customer expansion.
Skilled at using customer data, adoption metrics, and health indicators to inform strategy and decision-making.
Hands-on leadership style with the ability to influence executives, support enterprise clients, and thrive in a fast-paced environment.

This posting is for an active opening.

Interested?
Please apply directly online

Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 158401

We value a diverse workplace.

Agilus by Synergie is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.