02 Mar 2026

Customer Service Lead

Work from home

Agilus is recruiting for a Customer Service Lead in the Life Sciences Industry.
This opportunity provides the flexibility to work fully remote. You will act as lead for our clients customer service representatives.
Responsibilities:

Recommends changes to products or services to fulfill customer needs.
Responsible for designing and implementing improved process or operational policies.
Support a staff of customer service representatives and ensures that customers are retained, satisfied, and that their needs are fulfilled.
Relies on experience and judgment to plan and accomplish goals.
Typically reports to a senior manager.
Act as a support channel, working with dental solutions area of client organization; work with client on orders and shipment tracking
Other misc. duties as may be required.

Requirements:

Bilingualism in French and English
3-5 years of previous experience in a customer service role
BA education, minimum requirement
SAP experience is an asset

What's in it for you:

$18.07 hourly
Fully remote opportunity
4% vacation paid on top of weekly pay

Soft skills:

Customer service, attention to detail, strong communication

This posting is for an active opening.

Interested?
Please apply directly online

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 153247

We value a diverse workplace.

Agilus Work Solutions is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.