05 Oct 2026

Help Desk Support

Ottawa, ON

Agilus by Synergie is recruiting for a Help Desk Support in the Public Sector in Ottawa, Ontario.
Provide second-level technical support to end users by troubleshooting hardware, software, network, and access-related issues through phone, email, and ticketing systems while ensuring timely resolution and excellent customer service. The ideal candidate will have experience working in high-volume help desk environments, using IT service management (ITSM) tools, and supporting Microsoft-based technologies.
What's in it for you:

$25.00 - $28.00 hourly
Gain hands-on experience supporting a wide range of IT systems, technologies, and end users in a fast-paced technical environment.
Enjoy opportunities for professional growth, continuous learning, and career advancement within the technology field.
Develop your troubleshooting and customer service skills while working alongside experienced IT professionals.

Responsibilities:

Provide technical support for hardware, software, network, and user access issues.
Diagnose, troubleshoot, and resolve incidents in a timely manner.
Manage and update support tickets while maintaining accurate documentation.
Install, configure, and support desktop, laptop, and peripheral devices.
Escalate complex technical issues to appropriate teams when required.
Deliver professional customer service and technical guidance to end users.

Requirements:

Minimum of 5 years providing technical support in a help desk, service desk, or IT support environment.
Must hold an active Secret Security Clearance
Fluency in both English and French, with the ability to provide professional technical support in both languages.
Experience using BMC Remedy or similar IT Service Management (ITSM) ticketing systems to manage, track, and resolve technical incidents and service requests is considered an asset

This posting is for future talent planning and does not reflect a current vacancy.

Let's connect!
Please apply directly online

Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 158161

We value a diverse workplace.

Agilus by Synergie is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.