16 Sep 2026

Help Desk Support

Ottawa, ON

Agilus by Synergie is recruiting for a Helpdesk Support - Level 1 in the Public Sector in Ottawa, Ontario.
The role includes workstation setup, device configuration, troubleshooting hardware and software issues, and supporting users with Microsoft 365 and network connectivity.
What's in it for you:

$20.00 - $23.00 hourly
Supportive team culture, consistent on-site collaboration, and meaningful day-to day impact
This role offers an opportunity to contribute to meaningful projects with the Government of Canada

Responsibilities:

Document and update tickets in the support system
Participate in equipment moves, setups, and troubleshooting
Support users with basic hardware and software issues
Check and prepare workstations for daily use
Assist with device setup (laptops, smartphones, peripherals)
Help users connect to networks and virtual meetings

Must have:

2+ years of Desktop or Technical Support experience
Must hold an active Secret Security Clearance
Strong troubleshooting skills with Windows and Microsoft 365
Ability to work on-site and handle light physical tasks (up to 30 lbs)
Open to both bilingual and monolingual candidates

This posting is for future talent planning and does not reflect a current vacancy.

Let's connect!
Please apply directly online

Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 157772

We value a diverse workplace.

Agilus by Synergie is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.