01 Dec 2025

Call Center Agent

Ottawa, ON

Agilus is recruiting for several Call Center Agents in the Public Sector in Ottawa, Ontario.
In this role, you will assist customers via phone, email, and chat regarding relocation policies, resolve inquiries, and provide excellent service by identifying needs, researching solutions, and building strong customer relationships. The ideal candidate is adaptable, detail-oriented, and thrives in a fast-paced, team-oriented environment.
We provide:

$22.00 hourly
A chance to be part of a team that values professionalism, empathy, and problem-solving
A supportive and inclusive bilingual work environment
Competitive pay with consistent, full-time hours
On-the-job training to help you succeed
Opportunities for long-term growth and advancement
Exposure to government relocation policies and client service best practices

You will:

Build sustainable relationships and engage customers by going the extra mile.
Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
Identify customers’ needs, understand and clarify the information
Collaborate with your team and other team members to solve problems and share knowledge
Research every issue to provide solutions

Requirements:

Must be Bilingual
Previous experience in a customer support role through a contact center preferred
Strong phone and verbal communication skills
Ability to multitask, set priorities, and manage time effectively

This posting is for future talent planning and does not reflect a current vacancy.

Let's connect!
Please apply directly online

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 147873

We value a diverse workplace.

Agilus Work Solutions is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.