27 Aug 2026

Bilingual Contact Centre Representative

Ottawa, ON

Work From Home in a Bilingual Customer Service Role. Support English and French Customers in a Professional Contact Centre
Agilus by Synergie is recruiting for several Bilingual Contact Centre Representatives in the legal field.
Are you fluent in both English and French and passionate about delivering excellent customer service? Join a professional remote contact centre team where you will assist customers through phone and email interactions, research information, resolve inquiries, and ensure a positive customer experience. This is an excellent opportunity to build valuable customer service and problem-solving skills while working from the comfort of your home.
Responsibilities:

Answer inbound customer emails and calls in English and French
Research customer requests using internal systems and available resources
Provide accurate information and resolution to customer inquiries
Document interactions and maintain service quality standards
Escalate complex cases to specialized support teams when required

Requirements:

Communicate fluently in both English and French, verbally and in writing
Experience in customer service in a contact centre environment
Demonstrate strong customer service, listening, and communication skills
Navigate Microsoft Office and multiple systems comfortably
Maintain professionalism when handling challenging customer interactions

What's in it for you:

$19.00 hourly
Work remotely from a dedicated home office
Gain experience in a professional customer contact centre environment
Develop customer service, communication, and research skills
Collaborate with a supportive team

Technical Requirements:

You will use your own device. Reliable internet: 20 Mbps download / 5 Mbps upload, jitter = 10 ms
Processor: Intel i5, AMD Ryzen 5, or better
Memory & Storage: 8 GB RAM, 256 GB storage minimum
Operating System: Windows 10 or higher
Setup: Dual monitors and headset
A MacBook Pro (M1 chip) running Windows 10 or higher may also be considered

This posting is for an active opening.

Let's connect!
Please apply directly online

Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 157348

We value a diverse workplace.

Agilus by Synergie is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.