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20 May 2026
Customer Care Representative
North York , ON
Agilus by Synergie is recruiting for a Customer Care Representative in the Real Estate industry in North York, Ontario. We are looking for an experienced, personable, and organized Customer Care Representative to work directly with our clients high-rise Customer Care team. In this new role the successful individual will provide administrative support and respond to calls and emails. Total rewards:- $55000.00 - $60000.00 annually
- Permanent Role
A typical day:- Serve as the primary point of contact for homeowners regarding service requests, warranty concerns, and deficiency items.
- Responsible for creating Certificate of Completion and Possession for new purchasers
- Scheduling and conducting PDIs with homeowners relative to the Home Closing Schedule and the pace of construction schedule
- Working with the on-site Customer Care team in equipping the office with all that is required to conduct PDIs with the homeowners such as Ontario New Home Warranty forms, Inspection forms, Pre-Delivery Checklist, and Sign Off forms
- Assisting the on-site team in equipping the office with all that is required for home closings such as Key Sign Off sheets, keys, remotes and closing gifts
- Reporting discrepancies to construction in a timely manner and Inspections to be carried out throughout the project
- Assembling Purchaser Closing packages, consisting of home keys, remotes, common area keys, mailbox keys, security system information and any other items to turned over at time of home closing
- Coordinate and schedule access for service appointments between trades/technicians and purchasers and Track, manage, and follow up on service requests to ensure timely resolution etc.
Successful candidates will have:- High school diploma or equivalent and basic knowledge of building customer care environment
- Preferred 1-2 years of experience in construction customer care environment
- Basic knowledge of HVAC, plumping, electrical, and general building systems. Ability to read and interpret technical manuals and blueprints is an asset
- Excellent troubleshooting and problem-solving skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Valid driver’s license and reliable transportation is an asset
This posting is for an active opening. Interested? Please apply directly online Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.
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