29 Jun 2026

Business Analyst - Sales Operations & Partner Success

North Billerica, MA

Agilus by Synergie is recruiting for a Business Analyst - Sales Operations & Partner Success in the Education Technology in .

Responsibilities:

Partner closely with business leaders and stakeholders to understand current processes, identify opportunities for improvement, and translate business needs into functional requirements
Lead discovery sessions to document current ("As Is") processes and recommend optimized future-state workflows
Gather, document, and prioritize business requirements, converting them into epics, user stories, and detailed acceptance criteria
Drive Salesforce workflow enhancements to improve operational efficiency and user experience
Support portfolio transformation initiatives across Partner Success, Customer Success, and Professional Learning teams

Must have:

Assist with User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation
Perform data analysis, data cleansing, and data validation activities while promoting strong data quality practices.
Collaborate with cross-functional teams to ensure solutions align with business objectives and strategic priorities
Facilitate stakeholder meetings and serve as the primary business-facing liaison during project execution

Further additional qualifications:

Excellent Communication
Experience working within Salesforce environments, with a focus on workflow enhancements and business process improvements
Experience supporting transformation or business optimization initiatives
Strong analytical thinking, problem-solving, and communication skills
Experience supporting SaaS organizations, particularly digital subscription or service-based businesses
Background in Partner Success, Customer Success, Professional Services, or post-sales operations

What's in it for you:

$70.00 - $80.00 hourly
Remote Work

This posting is for an active opening.

Interested?
Please apply directly online

Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 156089

We value a diverse workplace.

Agilus by Synergie is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.