19 Nov 2025

Bilingual Customer Support Specialist

Mississauga, ON

Are you fluent in English and French, passionate about helping people, and thrive in a structured support role?
Agilus is recruiting for a Bilingual Customer Support Specialist in the manufacturing Industry in a hybrid work environment in Toronto, Ontario.
This is a support-focused position where you’ll follow clearly defined procedures to assist customers, process orders, and prepare correspondence. You’ll work under immediate supervision, relying on pre-established guidelines to perform your tasks. Your goal? Ensure every customer interaction ends with satisfaction.
A typical day:

Respond to customer inquiries via phone, email, and chat in English and French
Process orders and prepare customer communications
use Oracle CRM Demand to manage customer data and workflows
Follow structured procedures and escalate issues as needed
Maintain accurate records and collaborate with internal teams

Successful candidates will have:

Bilingual fluency in English and French (spoken and written)
Strong phone etiquette and communication skills
Computer savvy with ability to navigate multiple systems
2-5 Years of experience in similar role

Soft skills:

Highly punctual, reliable, and detail-oriented
Familiarity with customer service practices and procedures
Ability to follow instructions and work within a defined framework

Total rewards:

One Year Contract
Work Life Balance - Hybrid work model
Group Benefits

Interested?
Please apply directly online

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 149687

We value a diverse workplace.

Agilus Work Solutions is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.