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12 Aug 2026
Customer Support Representative
Markham, ON
New Customer Support Representative Role Open - 6 month contract!Agilus by Synergie is recruiting for a Customer Support Representative in the Utilities Sector in a hybrid work environment in Markham, Ontario. Are you someone who enjoys helping customers, solving problems, and digging into the details to find the right answer? We're hiring Customer Support Representatives to join a collaborative and fast-paced team supporting customers with account inquiries, billing questions, and service-related concerns.
This is not a scripted call centre position. Success in this role comes from strong critical thinking, excellent communication skills, and the ability to navigate multiple systems while delivering an exceptional customer experience. Total rewards:- $22.00 hourly
- Strong opportunity to transition into a permanent position
- Hybrid work model after initial training period
- Comprehensive training program including classroom and job shadowing
- Supportive leadership team that provides coaching and career development
- Exposure to a growing, recession-resistant industry
- Ability to develop investigative problem-solving and customer management skills
- Collaborative team environment with opportunities for long-term career growth
A typical day:- Handle inbound customer inquiries regarding accounts, billing, and service matters
- Investigate customer concerns and determine appropriate resolutions
- Navigate multiple systems to gather, verify, and update customer information
- Resolve issues whenever possible while minimizing unnecessary escalations
- Document customer interactions accurately and thoroughly
- Manage customer conversations professionally while meeting performance metrics
- Respond to customer inquiries through phone and email channels
- Identify recurring issues and contribute ideas for process improvements
Successful candidates will have:- 1+ years of customer service experience in retail, hospitality, administration, banking, or customer support
- Strong critical thinking and problem-solving abilities
- Ability to manage conversations naturally rather than relying on scripts
- Excellent verbal and written communication skills
- Comfortable learning multiple software platforms simultaneously
- Strong multitasking and organizational skills
- Ability to accept and apply constructive feedback in a positive manner
- Professional, empathetic, and customer-focused approach
This posting is for an active opening. Interested? Please apply directly online Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.
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