30 Jul 2026

Project Coordinator – Customer Conversion & Change Management (Temporary)

London,, ON

Agilus by Synergie is recruiting for a Project Coordinator – Customer Conversion & Change Management (Temporary) in the Environment Technology Industry in London,, Ontario.
The Project Coordinator plays a critical role in supporting a customer conversion and commercial transformation project. This position will coordinate project activities, develop process documentation and training materials, facilitate communications, track project performance, and help ensure a smooth transition for customers and internal stakeholders. This role offers a hybrid opportunity once onboarding has been completed. This is a Temporary / Contract Role (Project-Based) – October 16th end date
Total compensation:

$33.00 - $40.00 hourly
Steady Day Shift, Monday - Friday 40hours - Hybrid Model Available
Paid Weekly including 4% vacation pay
Opportunity to learn and grow in an expanding company
Casual Business dress code
On-Site Parking

Responsibilities:

Project Coordination & Execution - Coordinate project activities, timelines, action items, and deliverables. Facilitate daily management routines, project check-ins, and stakeholder meetings. Maintain project plans, issue logs, risk trackers, and status updates. Follow up on commitments and ensure actions are completed on time. Support cross-functional teams to remove barriers and keep the project on track.
Process Documentation & Training - Create and maintain process maps, workflows, standard work, and operating procedures. Develop training materials, guides, job aids, and presentation content. Assist with training coordination and user readiness activities. Ensure documentation is accurate, current, and easily accessible.
Communications & Change Management - Develop internal and external project communications. Create FAQs, customer-facing communications, and stakeholder updates. Help establish communication plans and maintain a consistent cadence of updates. Support customer and associate readiness throughout the conversion process.
Metrics & Project Performance - Track and report project KPIs and success metrics. Create dashboards, summaries, and project status reports. Monitor project adoption, completion rates, issue resolution, and other key measures. Identify trends, risks, and opportunities for improvement.
Commercial Systems Support - Support new user setup and access requests within commercial systems. Assist with CPQ ticket tracking, issue documentation, testing, and follow-up. Partner with business users and IT to ensure timely issue resolution. Help maintain system-related documentation and training materials.

Successful candidates will have:

2–5 years of experience in project coordination, business operations, customer service, commercial operations, or a related field.
Strong organizational and project management skills.
Experience creating process documentation, workflows, and training materials.
Strong written and verbal communication skills.
Proficiency with Microsoft Office (Excel, PowerPoint, Word, Teams).
Strong attention to detail and follow-through with the ability to manage multiple priorities and meet deadlines
Experience with customer conversion, system implementation, or change management projects and knowledge of process improvement methodologies and visual process mapping.
Experience creating dashboards and reporting project metrics and supporting CRM, ERP, or CPQ systems.

This posting is for an active opening.

We want to connect with you!
Please apply directly online

Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 156742

We value a diverse workplace.

Agilus by Synergie is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.