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21 Oct 2026
Customer Service Support - Temporary Position
London, ON
Ready to be the go-to resource customers rely on? Join a fast-paced team where your service, organization, and problem-solving skills make a difference every day.Agilus by Synergie is recruiting for a Customer Service Support - Temporary Position in the Environmental Manufacturing in London, Ontario. Temporary Customer Service Support role with the contract expected to end January 2027. This vacancy is to provide coverage during an absence.
Hours are FT 40 hours weekly in office, London ON.
The Customer Service Support role provides day-to-day assistance to the Customer Service team by processing US customer orders, responding to routine customer inquiries, and providing order and shipment information. The position will work primarily within LN, Salesforce, and Microsoft Teams to support customer requests and collaborate with internal teams. Total rewards:- $21.00 - $23.00 hourly
- Payday every Friday!
- 4% vacation pay added to every pay check!
- Dayshift, Monday to Friday, 40 hours per week. In London Office
- Casual Business dress code
- On-Site Parking
Responsibilities:- Process US customer orders in LN, ensuring information is entered accurately and efficiently.
- Access Salesforce to manage assigned customer requests, respond to customer emails, and process assigned orders.
- Respond to routine customer inquiries, including questions regarding product, order lead times, order tracking, shipment status, and delivery information.
- Respond to “Where to Buy” inquiries from end users and provide appropriate purchasing information and the required shipping documentation related to their orders.
- Monitor assigned customer requests and ensure inquiries are addressed in a timely and professional manner.
- Provide general internal and cross-functional support through Microsoft Teams, responding to routine questions and coordinating information as required.
- Work collaboratively with the Customer Service team and other internal departments to support customer needs and maintain a positive customer experience.
The successful candidate brings:- Experience with ERP and CRM systems (e.g., INFOR LN, Salesforce/SFDC) is an asset. Strong working knowledge of Microsoft Office (Excel, Word)
- Effective communication and collaboration across cross-functional teams and with multiple stakeholders, internal customers, and associates in a municipal environment
- High attention to detail with a focus on accuracy and data quality, with strong organizational and scheduling abilities
- Self-motivated, able to multi-task, and balance competing priorities while meeting deadlines and negotiating when necessary
- Ability to work in a fast-paced environment, prioritize tasks, and manage pressure while problem solving effectively
- Ability to work independently while supporting a broader Customer Service team
This posting is for an active opening. Let's connect! Please apply directly online Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.
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