11 Jun 2024

Customer Quality and Continuous Improvement Specialist

Burlington, ON
Are you a Customer Quality Specialist with Continuous Improvement experience, available for a full-time permanent role in Burlington, Ontario? Then we want to hear from you!
Agilus is recruiting for a Customer Quality and Continuous Improvement Specialist in the plastics manufacturing industry in Burlington, Ontario.
The Customer Quality and Continuous Improvement Specialist will drive quality and continuous improvement, and implement group and plant corrective and preventative actions (CAPA) in order to improve customer satisfaction.

  • Management of customer complaints, including liaising with the departments
  • Perform root cause analysis (RCA), provide 8D and investigation summary reports
  • Respond to customer requests for information and completion of customer questionnaires
  • Represent the Quality department and support Technical Service Representatives during customer site visits for troubleshooting issues or line trials
  • Plan, lead and support continuous improvement initiatives and Kaizen events based on waste elimination
  • Identify process inefficiencies and execute process improvement projects
  • Implement and support 5S systems via monitoring and audits

Successful candidates will have:
  • B. Sc. in Industrial, Mechanical Engineering, Manufacturing Engineering/Technology and/or Quality Assurance/Management
  • Sigma Green or Black Belt certification in LEAN/DMAIC methodologies from an accredited provider
  • 3+ years of experience in a fast paced, manufacturing environment with a plastics background preferred
  • Experience in Lean Manufacturing, Quality Principles, 5S, best practices, process documentation and standard work documentation
  • 2 + years of experience in continuous improvement project management
  • Knowledge in injection molding and secondary processes preferred

Total rewards:
  • Annual Bonus
  • Group Benefits
  • Wellness and Employee Assistance programs
  • Defined Contribution pension plan
  • Smoke free environment
  • Onsite + travel required in Canada & Internationally

Let's connect!
Please apply directly online by email dpandya@agilus.ca

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 142087

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