06 May 2024

Client & Site Services Support

Gibbons, AB
Are you available for a full-time contract providing Client and Site Services Support at a busy major refinery? Then we want to hear from you!
Agilus is recruiting for a Client & Site Services Support in the Oil and Gas industry in Gibbons, Alberta.
Reporting to the Client & Site Services Lead, the role provides: - onsite desktop support services for our client's end user community, - high quality services and technical support of desktop computers, VoIP phones, applications and related network technologies to users located at our client's refinery site and branch offices where end users have been deployed, - daily operational desktop support services, participate in the Incident, service request, problem and change management processes.

Responsibilities:
  • Provides day to day Desktop Support services; assists to resolve technical issues
  • Assists with the specification, installation, configuration and ongoing support of desktop computer, printer, VoIP telephony and software applications
  • Analyzes, documents, and escalates critical issues to appropriate support groups;
  • Proactively reviews queue for tickets through our incident tracking system
  • Monitors and ensures timely escalation of customer issues
  • Diagnoses and repairs hardware problems
  • Coordinates with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Performs preventative maintenance and install upgrades and options; and all other duties as assigned.

Successful candidates will have:
  • A minimum 2 years of desk side support experience; and understand, create and maintain a visible commitment to process and personal safety, as well as the safety of others; adheres to the client's Core Competencies to drive results and a high performing culture
  • Experience with an incident tracking system (such as Service Now, CRM, Remedy)
  • Experience supporting Microsoft Windows 10, MS Office, standard desktop applications and MFP printers
  • Experience with user configuration in Microsoft Exchange and Active Directory
  • Ability to complete physical setups of computer equipment including PC workstations, laptop docking stations
  • A valid driver’s license; Experience supporting remote access clients using VPN & Citrix, supporting VHF/UHF/ Trunked base stations, mobile radio equipment and wireless data transport radios is desirable
  • Strong inter-networking and troubleshooting skills, ability to work independently, excellent communication skills and ability to maintain a friendly, professional relationship with users and coworkers
  • ITIL Foundation certification, previous experience in a refinery IS environment, understanding of large corporate IS Infrastructures, experience with phone deployment on Cisco VoIP Telephone technologies and experience managing a help desk are desirable.

Total rewards:
  • Competitive salary
  • Full-time 12-month contract
  • The opportunity to provide valuable on-site support at a leading oil and gas refinery.

Let's connect!
Please apply directly online or by email dpandya@agilus.ca

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 141719

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