Bilingual Customer service Coordinator 139228
27 Nov 2023

Bilingual Customer service Coordinator

Toronto, ON

Agilus is recruiting for a Bilingual Customer service Coordinator in the Banking industry in Toronto, Ontario.
Agilus is looking for a strong Quality Assurance Coordinator who will be at the Front-line service, addressing questions related to fraud and loss mitigation - Responding to letters for casework

A typical day:
  • Listening to recordings of calls and assessing for compliance and infractions
  • Answer letters for casework in a timely and accurate manner
  • Collaborate with a team of 12 associates in similar roles
  • Provide insights, trends, and process improvements as a top performer in the role

Successful candidates will have:
  • Bilingual in English and French
  • 2 to 3 years of experience in quality assurance
  • Ability to work with high volumes, multitask, and provide insights for process improvements

Total rewards:
  • $20.00 - $27.00 hourly
  • 8 AM to 4 PM, Monday to Friday (Hybrid model with remote work on 2-3 days a week)
  • A long term contract with chance of converting to permanent
  • Collaborate with 12 other associates in similar roles

Please apply directly online by email

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
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Job Code 139228

We value a diverse workplace.

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