Bilingual Customer service Coordinator

Toronto, ON

Agilus is recruiting for a Bilingual Customer service Coordinator in the Banking industry in Toronto, Ontario.
Agilus is looking for a strong Quality Assurance Coordinator who will be at the Front-line service, addressing questions related to fraud and loss mitigation - Responding to letters for casework
A typical day:

Listening to recordings of calls and assessing for compliance and infractions
Answer letters for casework in a timely and accurate manner
Collaborate with a team of 12 associates in similar roles
Provide insights, trends, and process improvements as a top performer in the role

Successful candidates will have:

Bilingual in English and French
2 to 3 years of experience in quality assurance
Ability to work with high volumes, multitask, and provide insights for process improvements

Total rewards:

$20.00 - $27.00 hourly
8 AM to 4 PM, Monday to Friday (Hybrid model with remote work on 2-3 days a week)
A long term contract with chance of converting to permanent
Collaborate with 12 other associates in similar roles

Interested?
Please apply directly online by email rkanaan@agilus.ca

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 139228

We value a diverse workplace.

Agilus Work Solutions is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.

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Bilingual Customer service Coordinator

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