08 Oct 2020
Customer Service Representative
Currently Agilus Work Solutions is recruiting for a CustomerService Representative. This can be a full time permanent or a temporary opportunity.
Primary contact for customer inquiries via telephone, fax, and email. Responsible for order entry, verification and pricing quotes. Respond to and resolves post order inquiries and issues such as order status questions, return of goods, and pricing credits. Communicates with suppliers to expedite products, quote product availability and collect product specifications for customer inquiries. Handles customer questions and issues, researches and resolves customer problems. Expediting backorders Short/over shipments Incorrect deliveries Product questions (specifications) Product quality or packaging complaints Process customer returns and credits Manages customer standing orders Manages an assigned dedicated account with special requirements Be able to handle multi-phone lines if requiredOther assigned duties Qualifications:
- Customer Focused -good interpersonal skills, enjoys interacting with people
- Communication skills –Verbal and written proficiency to concisely delivery a clear and accurate message
- Active Listening skills –Listen to customer requirements
- Telephone Skills –maintain helpful tone and attitude throughout contact, portrays a professional image.
- Team Player – Is result oriented and uses and shares resources within team
- Organization and Time Management skills-can handle high volume of interactions from a variety of mediums, prioritizes and meets deadlines, can multitask and able to work under pressure.
- Excellent follow up skills to ensure task completion.
- Ability to handle difficult customers - Stays calm while handling challenging customer, Shows Empathy, Guides customer to stay on task.
- Computer and keyboard skills – Excellent in a windows environment, Word, ExcelIf you areinterested in the above position, please forward your resume to Agilus WorksSolutions to the attention of Hala Alkhafagi.Those who are selected will be contacted, thank you for your application.