11 Sep 2020
Biingual file clerk
Montreal, QC
are you a fluently bilingual experienced file clerk? Are you able to work downtown Montreal at a client's worksite, adhering to all COVID-19 workplace protocols?
We have a long term contract role for a bilingual file clerk to do the following tasks for a large global document handling company:
How you will spend your day:

  •  Delivery of service that meets the Service Level Agreements and delights the customer
  •  Supporting the achievement of productivity improvements 
  •  Contributing to service transformation and business growth 
  •  Mail, courier, shipping, switchboard, imaging, servery, office administrative, basic finishing, basic equipment care
  •   Ensure customer issues and escalations are resolved or further escalated as appropriate 
  •  Conduct quality checks on own work to ensure accuracy and required output is to standards
  •  Adhere to all safety procedures 
  • Perform backfill duties for absent coworkers 
  • Perform other duties as assigned by Manager Office
  •  Perform basic office copying 
  •  Set up meeting boardrooms to required layout 
  •  Fulfill various facilities requests Mail/Courier 
  •  Receive, sort and process mail documents packages and supplies. 
  • Deliver and pick-up mail  
  •  Deliver paper / toner etc. to office equipment maintaining records of delivery 
  •  Perform outgoing postal and courier duties utilizing shipping / postal systems ensuring most efficient and cost effective method
  •  Track, trace and resolve mail or courier issues 
  • Fully operate clean and maintain all shipping and mail equipment 
  • Contact third party service provider for mail and shipping equipment if required Basic Finishing 
  •  Perform basic finishing tasks such as: collating, folding, inserting, assembling documents, packaging, drilling, cutting Equipment Care 
  •  Maintain, clean and tidy fleet devices and surrounding environment Switchboard 
  •  Receive and direct multiple incoming telephone calls on a multi-line telephone system 
  •  Schedule meetings for clients utilizing paper-based system or meeting room software Administration 
Also could be asked to perform:
  • General Administrative Support functions such as: supplies fulfillment, filing, entering Meridian data, preparing correspondence reports, statements, and clerical duties of a general nature 
  •  Complete and maintain all logs and reports including month-end reports 
  •  Input Meridian (billing system) requisitions 
  • Order and replenish consumables, forms inventory and other supplies items as required. Imaging 
  •  Operate scanning equipment to convert paper documents to digital (scan, file)
  •  Perform document searches - retrieve paper / electronic documents 
  •  Manage inactive records / facilitate document destruction Servery 
  •  Manage and maintain servery station and supplies 
  •  Manage catering requests for clients Continuous Improvement 

 REQUIRED SKILLS: 
  •  Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities 
  •  Able to listen and communicate effectively in both English and French
  •  Able to read, write and follow basic English & French  instructions 
  •  Ability to lift and move up to 50 pounds 
  •  Basic math skills (add, multiply, divide) 
  • Basic computer skills (keyboard, mouse functions) 
EDUCATION: 
  • High School Diploma or equivalent certification 
  •  Health and safety certification (WHMIS)

 EXPERIENCE: 
 Experience in customer facing / customer service role (minimum 1 year experience) 

rate of pay: $14.00 per hour
hours of work: Monday to Friday

how to apply: email your resume to ddaw@agilus.ca no later than 15 September 2020
or apply directly online to our website posting

TC390XP

Job Code 108924

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