12 May 2026

Customer Service Manager

Barrie, ON

Passionate about customer experience and team leadership? Our manufacturing client is seeking a Customer Service Manager to drive service excellence.
Agilus is recruiting for a Customer Service Manager in the manufacturing and building material industry in Barrie, Ontario.

What's in it for you:

$120000.00 annually
10% annual bonus paid twice yearly
Comprehensive Benefits
Retirement Savings: Employee contributions available immediately; company matching begins after 6 months through a Deferred Profit Sharing Plan (DPSP), up to 4%
Competitive paid vacation allotment
2 paid sick days annually, with unused days carrying over.
Opportunity to join an established business with strong fundamentals and clear plans for continued growth in the near future.

Accountabilities:

Provide hands-on leadership by working closely with the Customer Service team to deliver real-time coaching, assess skill gaps, and drive ongoing development in technical capability, confidence, and performance standards while setting clear expectations for customer experience and behavior.
Act as the primary technical and operational resource for products, systems, claims, and order management, ensuring end-to-end accuracy and accountability while reinforcing strong task management, prioritization, and follow-up across the team.
Drive customer experience and quality control by upholding service standards aligned with brand expectations, conducting regular quality checks on claims and interactions, and managing escalations to ensure timely, accurate, and consistent resolution.
Foster a high-performance, accountable team culture by driving continuous improvement, balancing productivity with quality outcomes, strengthening collaboration and trust, and leading regular touchpoints to track execution, progress, and development.
Collaborate closely with the General Manager and cross-functional teams to provide clear visibility on performance, risks, and progress, while sharing customer feedback and operational insights to support operational stability and continuous improvement.

You bring:

10+ years of progressive customer service experience, preferably within manufacturing or building components environments
5+ years of experience managing a Customer Service department
Strong hands-on experience leading customer service operations and teams
Proven experience with CRM systems and customer service tools
Excellent business communication skills, both verbal and written
Demonstrated experience in training, coaching, and developing team members
Strong creative problem-solving and conflict resolution skills
Ability to operate effectively in a fast-paced, operational environment focused on service delivery and continuous improvement

This posting is for an active opening.

Interested?
Please apply directly online

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 154689

We value a diverse workplace.

Agilus Work Solutions is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Our recruiting process is human-centric and supported by AI. Our AI assistant may reach out to applicants for a prescreen. All results will be reviewed and evaluated by our Canadian based, human recruiting team.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on Request.